As a TELUS Customers First Ambassador, Sandra Huynh has a very unique role on the team. In addition to being featured in our latest national Customers First campaign: “Service. It’s what sets us apart,” Sandra’s “day job” includes connecting with customers regularly and finding new ways to delight them. We got the inside scoop on Sandra’s current role and asked her what it’s like working for TELUS, what makes her proud to be part of the team and why she decided to throw her hat in the ring to become our first Customers First Ambassador. Here’s what she had to share…
How long have you been with TELUS and what drew you to the company?
I’ve been with the TELUS team for just over two years now and it’s been an amazing ride so far. An old colleague of mine had moved to TELUS just before me and had mentioned all of the fantastic social causes that TELUS is actively involved in. It was inspiring to see a company so focused on its customers that it’s actually extending a helping hand in the communities that it serves. This was one of my key considerations when joining the team.
How did you become TELUS’ Customer’s First Ambassador?
That’s a great question! Honestly, I’m actually quite a shy person and get quite nervous during public speaking. So the thought of being the face of a national campaign initially gave me the jitters. Lucky for me, I have great friends and colleagues at TELUS who convinced me to get out of my comfort zone and audition. I’m still really surprised when I see my face in some of the commercials and ads that we have running now as part of our Customer’s First campaign.
What are some TELUS attributes that allow you to do your job to the best of your ability?
The TELUS culture is amazing. It’s wonderful to be surrounded by people who are very passionate about their roles and even more so about the customers we’re serving.
One attribute that really stands out to me is the autonomy we’re given over our work. Being able to really own my projects is important to me. It makes me accountable for my work and I find that motivating.
Our team also really appreciates calculated risk-takers and we’re always willing to try new, innovative methods. Within my team, we regularly test new ideas to see how the public responds. It’s this trial and error process that has really helped TELUS become a leader in customer service and a household name in Canada.
What are some TELUS values that make you proud to work at TELUS?
So many choices! Where do I start? Our commitment to our community is something I’m really proud to stand behind. ‘We Give Where We Live’ is our motto and I can confidently say that our entire team tries to live by this belief. It’s important to give back to the community in general, but even more when you’re a big corporation, like TELUS, and can make a much bigger social impact. It’s important to be generous.
In true Canadian spirit, TELUS embraces diversity. Mosaic and Spectrum are a great ways to connect with your peers, create an open space and support one another.
Most importantly, I believe the way we put customers first in every aspect of our business really stands out. From our in-store experts to our senior leaders, TELUS team members completely understand the value of each of our customers. I can confidently say being the top national mobile carrier when it comes to customer service is not only a bragging point for me, but for our entire team!
What are some tips you would give to up-and-coming professionals looking to kick off their careers?
Kicking off your career is a challenge for sure, but there are so many ways you can get your foot in the door. Here are a few options I found really useful while launching my career:
- Attend any and all networking events. Creating a network is key and might come in handy down the road. You never know who you’re going to meet and who you may need to ask for help one day.
- Use your University’s Career Centre; it’s there for you! I remember taking mine for granted when I attended McGill University, but I went back after graduating because I had a hard time finding a job. They helped me a lot and guided me throughout the process!
- Keep your LinkedIn profile updated, it’s a great way of connecting with people you’ve just met without it being as awkward or intrusive as connecting on It’s also a good way to connect to people that have jobs that might interest you and that could perhaps help you get the job you want!
What is your greatest accomplishment at TELUS?
Being the TELUS Customers First Ambassador feels like an accomplishment on its own but I’ve had so many opportunities take ownership and exceed at TELUS.
For instance, participating in Free the Children’s WE Day in 2015. I had the chance to be on stage representing TELUS and to talk to hundreds of attendees. My stage fright was in in full swing and I’m certain I was shaking the entire time leading up to my entrance on stage, but I ended up having a blast.
There have also been numerous community projects that I’m really proud to be part of. Events like Tremblant’t 24h, where we raise money for children’s causes or initiatives like Purple Carpet that give less fortunate elementary school students access to the Montreal Science Centre always feel significant to me. These accomplishments feel substantial as they allow me to connect with thousands of people and give back to our community.
Sandra is just one of thousands of proud TELUS team members. She’s part of the team driving the innovation that makes TELUS a leader in customer service. Want to be part of a team that makes a difference and puts its customers first? Check out our Careers section and learn more about opportunities at TELUS.