Overnight on Friday, a train transporting crude oil derailed, causing explosions and a major blaze in Lac-Mégantic. Many casualties have been reported. The tragic accident stunned our team and our customers across Quebec, and the community desperately needs our help. In the aim of bringing some comfort to the victims, we have implemented a series of initiatives to help families in need in the Lac-Mégantic area.
First, TELUS will credit all text messages sent by its customers in Lac-Mégantic on or after July 6, as well as any local and long distance overage.
In addition, effective immediately, TELUS customers can contribute $5 to the Red Cross relief efforts by texting “REDCROSSQC” or “ROUGEQC” to 30333.
Finally, TELUS Community Ambassadors will distribute comfort kits to families in need. The kits include basic personal hygiene items for people living in temporary shelters.
I would like to recognize the outstanding work of our team which, in this time of crisis, has pulled out all the stops to ensure the continuity of services for our business and public-sector customers in the area. More specifically, some 20 technicians worked all day on Saturday to build a fibre optic network so as to ensure that communication with CSSS du Granit à Lac‑Mégantic was maintained. Moreover, we instituted a temporary solution to provide access to a 4G wireless network for all of our business customers, and rerouted our networks to ensure service to the various government ministries in the area.
The 5,500 TELUS team members in Quebec are rallying behind the residents of Lac‑Mégantic. I am very proud of their devotion and of the help they bring to those in need. Together, with the assistance of our customers and other Quebec businesses that have answered the call, we can support relief efforts in our community.