House Rules

House Rules are meant to set the tone of the conversation and clearly lay the ground rules for everyone’s conduct on the blog as well as the ramifications for people that don’t obey them. These rules have been adapted from top blogs in the industry and are meant to be approachable, clear and fair.

Keys to a healthy community

We want the TELUS blog to be an honest conversation about our team, our company and our industry.

But a blog only works if we hear from you.

We want you to provide your feedback through comments, and we welcome the diverse range of opinions that you have to share. That being said, we’ve got a few ground rules to keep the conversation running smoothly and to ensure that everyone has a positive experience.

Everyone participating on the TELUS blog is expected to follow these rules:

Respect everyone

A good conversation requires a community who is considerate to one another. Please be polite and treat everyone who you refer to with respect, including TELUS, our family of companies, and our team. We won’t tolerate attacks, and we’ll remove any content that advocates or encourages expressions of violence, bigotry, racism or hatred.

Keep it clean

Keep your posts free of profanity and obscenity. All kinds of people come to the blog, and we want everyone to feel comfortable.

Be constructive

We are here to listen and help. Please try to focus on what we can do to help you instead of simply taking out your frustrations on us!

Don’t misinform or mislead

We will remove any comments that make false or unsubstantiated allegations.

Commenting and your identity

It is your choice when commenting, to list your first and last name or select a general name to comment anonymously to protect your privacy. While you are required to submit an email address to publish comments, we will not publish your email address. We also will not publish blog comments with fake email address.


If you have any questions or concerns specifically related to your TELUS account, product or service, please contact our Client Care team, tweet us or dial *611 on your TELUS mobile phone.

No marketing

The TELUS blog isn’t the place to market your business or sell your services.

Don’t spam

We will entertain all legitimate comments, but we won’t tolerate spam. We will remove off-topic comments, excessive commenting (commenting multiple times in succession within the same post), or cross-posting (providing the same comment in multiple blog posts).

Don’t break the law

Illegal content or behaviour is not allowed. Don’t link or post any copyrighted or pornographic material, and don’t engage in behaviours like harassment, impersonation, intimidation or abuse. TELUS is not responsible for any use of material posted by users.


If you’re an employee of TELUS we’d love to hear from you, but we want you to fully disclose your affiliation; please identify yourself as a TELUS team member whenever participating in the discussion.

The last resort

We don’t really want to have to do this, but at its sole discretion, TELUS will warn, suspend, and if necessary permanently ban commenters that continue to ignore, flaunt or disregard these guidelines.


Remember, comments, tweets and the like will be responded to during normal business hours (around 8:30 a.m. to 5 p.m. Monday to Friday).