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250,000 helped and counting! TELUS Learning Centres help customers get the most out of their mobile devices


Since they were first introduced in 2010, TELUS Learning Centres have helped more than 250,000 Canadians with their mobile device questions. Located in more than 335 TELUS locations, TELUS Learning Centres offer complimentary, personalized, one-on-one training sessions. TELUS Learning Specialists, just like me, cover anything from basic device functionality, to helpful tips and tricks for the most advanced user. We do this to ensure our customers are 100 per cent comfortable with their new smartphone, tablet or wearable device.

To mark our milestone, my fellow Learning Centre Specialists and I have compiled our top five mobile device tips and tricks. Our first post in this series will tackle how to ensure your smartphone is ready for your next trip.

Here are some of the most common travel-related questions we’re asked.

What settings should my phone be on while I am travelling?

Anyone that has travelled abroad recently can agree that being able to search for points of interest in the place you are visiting, or staying in touch with people back home makes travelling much less stressful and much more enjoyable! The good news is that TELUS has you covered when you travel.

We offer a variety of Travel Passes and roaming options that make it simple to stay connected. Our travel passes can provide savings of 50 to 90 per cent off regular pay-per-use rates, and offer more options at lower prices. To compare, customers travelling to Cuba who require 50 text messages, 50 minutes of voice and 50 MB of data would regularly pay $600 based on pay-per-use as opposed to only $40 with the Travel Pass. Plus, we make sure you can easily check your usage through our Travel Tracker, a web portal that gives you up-to-date info when you’re away.

To get the best out of your TELUS Travel Pass, there are a few settings on your phone that need to be enabled before you pack your bags.

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What alternatives to roaming do I have?

The two simplest alternatives to buying a Travel pass would be relying on local open WiFi networks or unlocking your current smartphone to use with a local carrier.

In most cases your hotel or resort will provide free or low-cost WiFi which are relatively safe and should hopefully provide useable speeds. When you choose to go exploring outside your hotel or resort, you may come across free local WiFi networks. If you choose to access these hotspots be sure that you trust the provider. As a precaution, always take a moment to read any terms and conditions provided before agreeing to them. Free isn’t always free, so take the extra minute or two to read them over carefully.

Alternatively, if you’re travelling for a longer period and you prefer not having to hunt for WiFi hotspots, then you may want to look into unlocking your device and purchasing a local SIM card. In this scenario, you will have a more reliable source of connectivity but you won’t have access to your regular TELUS number. Being able to be reached on your regular number while away on vacation can be invaluable in case of an emergency back home.

So there you have it; one of the most commonly asked questions we receive at our learning centres. Stay tuned for more questions and answers in the coming weeks.

Do you have a question for our TELUS Learning Centre Specialists? If so, leave a question below or visit our TELUS Learning Centres website and book a one-on-one session. See if you can stump our specialists!

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