Nobody likes surprises on their bill. So it’s important to understand how third party charges work, and how you can avoid unintended charges.
Definition and examples of 3rd party charges
A third party charge is one that appears on your TELUS bill, but was actually charged by a company other than TELUS. This type of billing is often called “direct carrier billing”.
Typically, third party charges are for content used on mobile devices:
Popular third party storefronts include:
- Apple App Store
- Google Play
- BlackBerry App World
Consent is required
The billing party must obtain your explicit consent before charging a purchase to your TELUS account:
- For one-time charges, you’ll typically be asked to click a button on your wireless device to confirm your acceptance of the charge
- For subscription services, a double opt-in is required. After you place your initial order, you’ll be sent further details and asked to verify your consent
How to avoid unintended third party charges
- Read the Terms & Conditions before signing up
Before signing up for direct carrier billing, consider:
- Is it a one-time purchase or an ongoing subscription?
- Who else uses your mobile devices?
- How might purchases add up over time?
- Limit access to your mobile devices
Keep your devices in a safe place to reduce the risk of unauthorized use and unwanted charges.
- Ensure your kids understand third party charges
Kids may find it hard to resist offers such as in-game credits. So if your kids have access to mobile devices, make sure they understand that accepting such offers comes with a cost.
- Watch your bill
Get in the habit of reviewing your bill every month. Pay particular attention to 3rd party charges.