The Five Most Common Questions About Mobile Payments

Nowadays we use our smartphones to do just about everything. Yet when it comes to making purchases with our mobile devices, there are a number of misconceptions about theft, fraud and privacy that cause concern.15_00188-02EN_02

Improved security measures, including data encryption and fraud protection guarantees, are easing consumer fears around the safety of mobile payments. In fact, conversations are much more favourable today compared to only two years ago and we’re seeing a shift toward celebrating the security of mobile payments instead.

Over the last few years, TELUS has worked extensively with our partners to ensure your privacy and security remains a priority as mobile payments continue to grow. With the potential mobile payments has to make our lives easier, we think it’s about time we debunk these myths, so we’ve compiled a list of the most common concerns we hear about to give you some much needed peace of mind.15_00188-02EN-v3_0715_00188-02EN-v3_08

They certainly are. To complete a transaction, you’ll need to physically ‘tap’ a compatible sales terminal with your smartphone. Once you tap, the credit card, that’s encrypted and stored on your SIM, sends your information to the store till to complete the purchase. This is the exact same technology that ‘Chip & PIN’ and ‘Tap & Pay’ plastic card uses today, which is light years ahead of the magnetic stripe and signature cards we kept in our wallets for years. 15_00188-02EN-v3_03

Don’t panic! If your smartphone is stolen, there are a few safe guards you can adopt to give you peace of mind.

15_00188-03EN_0115_00188-03EN_0215_00188-03EN_03Still worried? Don’t be. Using mobile payment solutions that are Visa and MasterCard certified means you get the same protections you do with physical cards and you won’t be liable for any unauthorized charges made while your phone is MIA.  15_00188-02EN-v3_05

If you’re like most of us, you’ll probably notice your phone is missing long before you notice a card in your wallet is and you’ll likely act faster to protect yourself from fraud.  In the case that you do lose your phone, contact your mobile service provider and financial institution right away. Together these organizations can freeze your mobile payment app, as well as debit and credit cards, to prevent unauthorized transactions. When you get a new phone, it’s easy to get back up and running. You won’t have to wait weeks for new cards to come in the mail. All you have to do is download your mobile payment app and re-add your payment cards. Done and done!15_00188-02EN-v3_06


Extremely unlikely. To make a connection, you’ll need to be within a few centimeters of a compatible NFC device, such as an in-store tap and pay sales terminal. If you want to be extra careful, you can easily disable the NFC feature on your phone when not in use. In addition, if you added passcodes to your mobile payment app, your money won’t transfer until the correct passcode is entered. As technology advances, so too will the security of these apps. For example, in the future, many mobile wallet apps will use biometrics for authentication. Instead of keying in a password to complete a transaction, you’ll be identified with vein recognition or voice impressions!15_00188-02EN-v3_10



Privacy is a major concern for many consumers; they don’t like the ‘creep factor’ of having companies spy on their purchasing behaviour. At TELUS, we take great care to safeguard our customers’ privacy and personal information. TELUS won’t be able to track purchases directly back to you, nor will any other unauthorized apps on your device. If you go on a shopping spree, only your financial institution and the retailers you visited will have a record of your purchases, just like they do today.15_00188-02EN-v3_12

Now that you understand what mobile payment and mobile wallet apps are all about and how secure they really are, we’d like to give you a glimpse into the future. Check back soon for our next blog post on the ways mobile payments and wallets are predicted to revolutionize the retail experience.06FR