If you’ve ever gone over your wireless data, you know that it’s not a good feeling. But we’ve got some tips to help you avoid a case of “bill shock”.
Here are three tips to help you manage your wireless data usage:
Tip #1: Get to know the TELUS My Account App
The My Account app helps you manage your data usage, as well as the data usage of anyone else on your shared data plan. With this app you can check your account balance, make payments and monitor voice, text and data usage in real time. You can also use the app to change your account features.
You can also use the My Account app to customize notifications and to set restrictions on which phones have permissions to accept overage notifications. If you’re a parent, this gives you the option to manage data used by your kids and to select which subscribers on your account (based on phone number) are able to unblock data when notifications are received.
Tip #2: Check your text messages
If you get an email from us, be sure to read it! TELUS has a system in place to notify customers of data overage charges. We’ll send you text messages when you’re getting close to your data limit, again when you’ve gone over and at regular intervals so you can avoid getting a giant bill. These texts also help you determine if you need to add some data for those busy usage months. We’ll automatically send you notices at 90% and 100% of your data threshold – levels set based on customer input we’ve received. You have the option of adding additional notifications at 50% and 75% through your My Account App.
Tip #3: To block or not to block
Did you know that you have the option of blocking data entirely? You can simply shut off data usage on the device itself, which is useful once you get notice your account is approaching its threshold. Or, if you prefer we offer a $2 per month feature that allows you to block wireless data while allowing picture/video messaging and access to sites like telus.com and My Account so you can continue to manage you accounts from your phone.
Either way, you can still access data over WiFi. It’s a good idea to link your device to your home WiFi modem, so it automatically switches over when you come through the door.
Follow these tips to help you stay in control of your data usage and for more information on managing you data, check out these helpful TELUS Neighbourhood posts: