TELUS has been pretty active in social for quite some time but launching this blog is us trying to start a more substantive dialogue with you about our company and the stuff that matters.
Now, I’m a cynic at heart. I know there are a lot of companies out there who market themselves as being unconditionally great at everything they do. Yet sometimes the difference between the claim and reality can make your eyes roll. I get it.
So I’ll let you in on a little secret. TELUS is not perfect. Far from it. But we are different than the other guys.
As someone who’s been at TELUS for 12 years, I can tell you there is passion and focus on listening and improving the customer service we provide that you can feel throughout every corner of our company. We’ve made some good, customer-friendly changes over the past few years and we’re going to do much more.
The intent of this blog is pretty straightforward – we want to engage you in a conversation about important issues and listen to what you have to say. It’s part of how we’re going to keep getting better.
Some of the areas we’d like to focus on include:
- You: a lot of things to talk about when it comes to the changes we’re making, how they impact our customers, and what you think about it all
- Public Policy: there are a number of important issues that affect you and impact our business
- Community: this a major passion for our company, employees and retirees – why and how we give where we live
- Team: being different starts within; we’re going to talk to you about our team at TELUS and some of the cool things we’re doing
We want to publish a new post about once a week on average and we’ll moderate comments and questions on an ongoing basis, so please don’t be shy – this blog can only be successful with your help. Given our broad blog topics outlined above, what specifically would you like us to blog about? We’re all eyes and ears, so please let us know below.
Before you get going, have a read of our House Rules. While we want the TELUS blog to be an open forum, we also expect that people will be respectful and polite – this is a Canadian blog after all!
Thanks, and talk soon.